Terms & Conditions
Welcome to cakecraft.co.uk The Website is owned and operated by Topper For Cakes.
The intellectual property rights in the Website, including copyrights, trademarks, trade names, patents, trade secrets, work methods and processes, and any other right, are the sole property of Topper For Cakes UK or of third parties by whom Topper For Cakes UK was licensed according to law. These rights apply, among others, to any textual and non-textual information, including menus, images, graphic design, data and its processing, the Website's computer code and any other detail concerning its operation.
You may not copy, duplicate, distribute, sell market and translate any information, including trademarks, images, pictures, texts and computer code from the Website, without receiving Topper For Cakes UK explicit prior consent in writing.
Trademarks appearing on the Website (whether registered or not), the name of Topper For Cakes UK and its trademarks as well as the Website Domain name are the sole property of Topper For Cakes UK and of food and dining venues. You may not use them without Topper For Cakes UK or the relevant venue's prior written consent.
Please note the fee charged for items is for Topper For Cakes UK creative services and the time spent personalising your edible image which is permitted for one-time personal use and the materials used.
All items are not licensed products; all character images used are free and not being sold. We do not sell or claim ownership over the character clip-art or graphics; they belong to their respective copyright holders.
Many of the items listed here at Topper For Cakes UK are made up of designs supplied to us by customers. Therefore it is not always possible to check the origins of individual designs. If you feel or are aware that any items here at Topper For Cakes UK infringe any copyright please email us and if genuine we will remove any offending material within 24 Hours. We strive to ensure that all designs do not infringe anyone's copyright, and will do our utmost to rectify any and all instances of infringement.
We are still open as usual and processing orders as normal but please do allow a little longer for Royal Mail to deliver your cake toppers. I would advise ordering around 2 weeks beforehand.
Free UK Delivery is sent via Royal Mail, allow 3-5 Working Days - ( Mon-Fri )
Please note we only post Monday - Friday - ( and no post arrives on Sundays )
This is not a guaranteed service and due to the Covid-19 Pandemic, this can take longer to arrive in some areas, do allow 10 working days before contacting us, so its best to order 2 weeks before you need the cake topper.
When submitting your order please ensure you state the correct (Date Required By) as we are very busy with weekly orders from local cake makers/businesses and it is a great help to us to provide this information to know whether your order must be dispatched that day/next day or closer to the date.
When processing orders we aim to dispatch all pre-designed orders that have been ordered before 1 pm the same working day and all create your own/photo cake toppers within 24 hours, please do allow a few extra days for delivery.
We post orders on weekdays Monday - Friday Only, we do not post over the weekend.
We post all orders with Royal Mail 1st class post within the United Kingdom, which usually arrives the next day but at the moment can take from 1-5 working days. Other shipping options are provided at checkout.
If the date required is the next day or the day after it will be dispatched the same day or the next working day if the order is placed after 1 pm Mon-Fri only.
Exact colour reproduction cannot be guaranteed on edible prints due to the edible inks used. Certain colours are harder to colour match, including purple, turquoise and pink and grey doesn't show up very well on wafer paper or wafer card.
Christmas/Public Holidays/Postal Strikes & Extreme Weather
During Christmas, New Year, postal strikes or extreme weather conditions, please be aware that the shipping times may be subject to change. Will we ensure items are posted as soon as possible during these times to allow for such delays rather than using the (Date Required By).
During annual busy periods such as Christmas/New Year once the item is shipped either the same day or the next working day we will not accept responsibility for postal delays based on usual shipping times. It is up to you the customer to understand there may be delays and to allow extra time for shipping during these periods.
Late Orders / Missing Orders
Please use the delivery section as a guide to an estimate of when you should contact us regarding late delivery. The eta starts from the date of dispatch. You will receive a dispatch notification via email.
If it is within the time frame estimated it is not yet classed as late.
For UK customers, if your item hasn't arrived on the 8th working day after dispatch let us know so we can send out a replacement the same day for small orders, for large orders of 3 sheets or more please wait 15 working days before contacting us.
If such an event should occur please contact us as soon as you can so we can try to get a replacement out to you before the date of your event.
Goods returned to us due to non-collection, incorrect address supplied or buyer refusing delivery will not be refunded, only offered to be re-sent at the buyer's cost.
Returns & Refunds
We do not accept returns on orders, items cannot be reused or resold due to food hygiene reasons. If there has been a grammatical error on your item and we are at fault we will replace the item or offer a refund but only if there is not enough time to resend the item.
In the event of incorrect printing, on the production of photographic evidence, we will reprint your order free of charge.